Order from PowerOak
Order power stations, solar panels, and accessories quickly, securely, and transparently. Below you'll find everything you need to know about ordering, payment, shipping, and returns.
Last updated: 29-08-2025
- Fast delivery: NL & BE 1–2 business days · DE 1–3 days · FR 2–3 business days · Rest of EU 2–5 business days*
- Free shipping from €50 (below that a fixed contribution)
- Pay securely with iDEAL, Bancontact, PayPal, credit card and more
- 14-day reflection period according to European consumer law
How to order
- Select your product(s) and click on “Add to cart” .
- Open your shopping cart, check the quantities and go to checkout.
- Enter your details, choose your shipping and payment method, and confirm your order.
- You will immediately receive an order confirmation and later a Track & Trace upon shipment.
Payment & Shipping Options
Payment methods: iDEAL, Bancontact, PayPal, Credit card (Visa/Mastercard), SOFORT, Giropay.
Shipping: Free for orders over €50. For orders under €50, we charge a fixed fee (visible at checkout).
Delivery times
- Netherlands & Belgium: 1–2 working days
- Germany: 1–3 days
- France: 2–3 working days
- Other EU countries: 2–5 working days
*Delivery times apply to standard addresses and in-stock products. Delivery times may vary around holidays or for freight shipments.
Returns & cooling-off period (14 days)
At PowerOak, you have a 14-day return period starting the day after delivery. Within this period, you can cancel your order without giving a reason. After registering, you have another 14 days to return the product. Please ensure that products are returned complete, undamaged, and, where possible, in their original packaging.
Simply register your return via our returns form or contact us at info@poweroak.nl .
Frequently Asked Questions (FAQ)
When will my order be shipped?
Orders completed on working days before 2 p.m. and in stock will be presented to the carrier on the same working day.
Will I get a Track & Trace?
Yes. As soon as your package has been scanned by the carrier, you will automatically receive an email with Track & Trace.
Can I still change or cancel my order?
Please contact us as soon as possible. If your order hasn't yet been processed or shipped, we can usually adjust or cancel it free of charge.
What if a product is out of stock?
For backorders/pre-orders, we'll display an expected delivery time at checkout and/or on the product page. We'll keep you updated by email.
How does returning within 14 days work?
Please report your return within 14 days of delivery. Package the product securely and include your order number. After receipt and inspection, we will refund the purchase price as quickly as possible via the original payment method.
Are there any exceptions to returns?
Products with signs of wear, missing accessories, or damage may be reduced in value. Personalized or custom-made products are generally excluded from the right of withdrawal.
How do I contact PowerOak?
Email us at info@poweroak.nl . We usually respond within one business day.
Please note: The above information applies to consumer orders within the EU. Different terms and conditions may apply to business orders (B2B).