Consumers have a fourteen-day right of withdrawal.
Right of withdrawal
You have the right to revoke this contract within fourteen days without giving reasons.The withdrawal period shall be fourteen days from the day on which you or a third party named by you, which is not the carrier, have taken possession of the last partial shipment or the last item.
In order to exercise your right of revocation, you must inform us (Ibrahim Ahmic, Kanaaldijk-Noord 111, 5642 JA Eindhoven, Netherlands, email@example.com/en/, phone: 49 (0) 32 2132377) by means of a clear statement (e.g. a letter sent with the mail, fax or e-mail) about your decision to withdraw this contract.You can use the attached sample recall form, which is not required.You can also fill out and transmit the sample call form or any other unique declaration on our website poweroak.eu/en/ electronically.If you make use of this option, we will send you a confirmation of the receipt of such a revocation immediately (e.g. by e-mail).
In order to comply with the withdrawal period, it is sufficient for you to send the communication on the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of withdrawal
If you revoke this contract, we will refund you all the payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the date on which the notification of your cancellation of this contract has been received with us.For this repayment, we use the same means of payment that you used in the original transaction, unless you have expressly agreed otherwise; in no case will you be charged charges for this repayment.We may refuse the repayment until we have retained the goods again or until you have provided proof that you have sent the goods back, whichever is the earlier.
You have to send the goods back or handed over to us without delay and in any event not later than fourteen days from the day on which you inform us of the cancellation of this contract.The deadline shall be met if you send the goods before the expiry of the period of fourteen days.They shall bear the direct costs of returning the goods.They shall only be liable for any loss of value of the goods if this loss of value is attributable to a handling of the goods which is not necessary for testing the nature, characteristics and functioning of the goods.
Model Revocation Form
(If you want to revoke the contract, please fill out this form and send it back.)
- An Ibrahim Ahmic, Kanaaldijk-Noord 111, 5642 JA Eindhoven, Netherlands, firstname.lastname@example.org/en/
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following:
Goods (*)/the provision of the following services (*)
- Ordered on (*)/retained on (*)
- Name of consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only when notified on paper)
(*) Delete as appropriate.
Cost in case of revocation
If the consumer uses his right of withdrawal, he shall bear at most the costs of return.The costs for returns can be found below:
<20kg | €16,50
<50kg | €49,50
<100kg | €99
<150kg | €149.50